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Privacy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom art doll order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

-- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to me and my business. I only share your personal information for very limited reasons and in very limited circumstances, as follows:

-- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
--Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on the privacy and security of GoDaddy and/or MailChimp as the legal basis for the transfer.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

-- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Cherie' C. Davidson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at cherie [!at] darlingirlcreations.com. Alternately, you may send postal mail to me at:

Cherie' Davidson
PO Box 101
Adna, Washington 98522

*If you need to access, correct or delete personal information held by Etsy, you will need to send a request directly to Etsy.

Frequently Asked Questions

Gift wrapping and packaging

Every piece comes wrapped very well in bubble wrap and tissue paper. Most items will be mailed in a sturdy cardboard shipping box to help ensure against damage in transit. To make sure things are protected in transit, I don’t offer gift wrapping because I want to be sure there’s a good amount of protection around each item.

Care Instructions for Needle Felted Items

I've found there are two schools on this. Some prefer vacuuming, and others prefer blowing off the dust.

To vacuum, put a thin sock, nylon or something similar over the vacuum hose (use a drapery setting if you have one, if not, just keep the hose from making direct contact). This works well without disturbing the fibers much. Some collectors prefer using those little keyboard vacuums because they are less powerful, and safer for your collectible.

To blow dust off, many like canned air (like the ones used for cleaning computers). My favorite choice is a manual air blower for cleaning camera lenses. I use a Rocket Air Blaster, a manual "puffer" that easily shoots out quick bursts of air. I use mine all the time.

Care Instructions for Polymer Clay Items

The most important thing is to keep your collectible or ornament away from heat and direct sun. Polymer clay can soften in prolonged heat.

To clean it: use a damp cloth or “baby wipe” for wiping down. Water won’t hurt it but some cleansers can remove varnish or sealers over time (if they are painted pieces). Do NOT put in the dishwasher or leave to soak.

Polymer clay can sometimes be fragile, so try not to bump, drop, or knock over your pieces. If you do accidentally break it, a CA glue (like super or crazy type glues) works very well to repair the break seamlessly.